Privacy Policy

At Chic Chauffeur Services (“we,” “us,” “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our services, visit our website, or interact with us.

1. Information We Collect
We collect the following types of personal information to provide our services:

1.1 Personal Information

  • Name
  • Contact details (email, phone number, address)
  • Payment information
  • Booking details (date, time, pick-up and drop-off locations, special requests)

1.2 Vehicle Information

  • Vehicle preferences
  • Special requirements (e.g., child seats, luggage space)

1.3 Technical Data

  • IP address
  • Browser type
  • Usage data from our website (such as page views, time spent on site)

1.4 Cookies
We may use cookies to enhance user experience on our website, including tracking preferences and providing personalised content. You can modify your cookie preferences in your browser settings.

2. How We Use Your Information
We use your personal information for the following purposes:

2.1 To Provide Chauffeur Services

  • Process bookings and reservations
  • Manage payment and invoicing
  • Communicate with you regarding your journey or any changes
  • Ensure the safety and comfort of passengers

2.2 To Improve Customer Experience

  • Understand your preferences to personalise services
  • Improve our website functionality
  • Conduct customer feedback surveys to enhance our services

2.3 Marketing and Promotions
With your consent, we may use your contact details to send promotional materials, special offers, or updates on our services. You can opt out of these communications at any time by contacting us or using the “unsubscribe” feature in our emails.

3. Sharing of Information
We do not sell, rent, or share your personal information with third parties except in the following circumstances:

3.1 Service Providers
We may share your information with trusted third-party service providers (such as payment processors, IT service providers, or partner chauffeur services) to perform services on our behalf.

3.2 Legal Compliance
We may disclose your information if required by law, regulation, or legal process, or to enforce our legal rights or to protect the safety of our passengers, drivers, or others.

3.3 Business Transfers
In the event of a business merger, acquisition, or sale, your personal information may be transferred as part of the transaction. We will notify you of any changes in ownership or control of your personal information.

4. Data Security
We take appropriate security measures to protect your personal information from loss, misuse, or unauthorised access. These measures include data encryption, secure storage, and access controls.

However, please note that no method of data transmission or storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or as required by relevant regulations.

6. Your Rights
You have certain rights regarding your personal information, which include:

6.1 Right to Access
You have the right to request access to the personal information we hold about you.

6.2 Right to Rectification
You have the right to request the correction of any inaccurate or incomplete personal information.

6.3 Right to Erasure
You may request the deletion of your personal information under certain circumstances, such as when it is no longer needed for the purposes for which it was collected.

6.4 Right to Restrict Processing
You can request that we limit the use of your personal information if you believe it is being processed unlawfully or you contest the accuracy of the data.

6.5 Right to Object
You can object to the processing of your personal information for direct marketing purposes or other specific scenarios.

6.6 Right to Data Portability
You may request to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit that data to another service provider.

7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policies of any third-party services you visit.

8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete that information.

9. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and significant changes will be communicated to you via email or other methods. Please review the policy periodically for any updates.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Chic Chauffeur Services
Email: info@chicchauffeurservices.com.au
Phone: 0431 158 690
Website:https://chicchauffeurservices.com.au